FAQS

What is Free Ride Sunday and how does it work?

Free Ride Sundays are powered by Frontier Communications and occur every third Sunday of each month.

On these days free round trip passes are available to walk-up customers only, free of charge.

Free Ride Sunday Schedule

St. Petersburg Departure Time: 11:00AM

Tampa Departure Time: 12:30PM

St. Petersburg Departure Time: 5:30PM

Tampa Departure Time: 7:00PM

 

  • Passes are distributed on a first-come-first-serve basis.
  • ALL passes for Sunday’s trips will be available starting at 9AM in both St. Petersburg & Tampa ticketing offices. Be sure to arrive early to secure passes.
  • St. Petersburg: 501 2nd Ave NE at the rear of Beach Drive parking lot in the Vinoy Yacht Basin. (adjacent to St. Petersburg Museum of History)
  • Tampa: On the Tampa Riverwalk behind the Tampa Convention Center at 333 S. Franklin St. (between The Sail Pavilion Bar and the S. Harbor Island Blvd Bridge; Pirate Water Taxi ticket booth.)
  • Free passes are in limited quantities and limited trip availabilities.
  • Tickets CANNOT be reserved online or obtained in advance of Free Ride Sunday.
  • There will be no stand-by ferry seating. Once all passes are allocated, no additional passes will be made available.
  • Passengers may not board without the correct pass for the assigned sailing.
  • Tickets will not be available for purchase on Free Ride Sundays

Is stand-by seating available?

No, due to the restraints of keeping and on-time sailing schedule and the varying arrival times of guest, we are unable to provide any stand-by seating should a sailing be sold out in advance. Once a trip is fully booked, we cannot sell any additional tickets. We recommend if you’re planning a trip, to purchase tickets at your earliest convenience online or through our free mobile app. Walk-up availability for any particular trip is not guaranteed.

Are pets allowed onboard?

Some pets may be allowed onboard the ferry on a case-by-case basis. Those pets with permission to board must be on a leash/restraint or in a travel kennel. The crew is not responsible for boarding or tending to pets. For more information please call our customer service number at 727-317-9885

When can I purchase tickets?

Tickets are available for purchase any time online at crossbayferry.com or through our FREE mobile app. To download, visit the iTunes or Android Marketplace and search cross bay ferry. Tickets purchased online or on our mobile app can be changed or modified through the point of purchase. (ie web portal, app) 

Our ticket window is manned 1 hour before the first scheduled departure on any given day. Tickets purchased at the ticket window cannot be modified or used for a different time/date. We cannot refund or replace any lost or unused tickets. All sales are final.

What is the Mission of the Cross-Bay Ferry?

The mission of the Cross-Bay Ferry is to introduce Tampa Bay area residents and visitors to water transit service and passenger ferry technology.  Additionally, the viability of such service is to be analyzed.

What type of ferry is it?

The ferry is a twin-hull aluminum catamaran that provides a stable and comfortable ride.

What is the name of the ferry?

Provincetown IV

How large is the ferry?

The vessel is 98 feet long and 33 feet wide. The ferry is a dual-hull catamaran design that provides for comfort and stability.

How many guests can the ferry carry?

The ferry is certified to carry a maximum of 149 guests with ample interior and exterior seating.

What is the operating speed of the ferry?

The ferry can comfortably cruise at 29 knots, (33mph), but the actual operating speed will vary.

Who inspects and certifies the ferry?

The ferry is inspected and certified by the United States Coast Guard.

Where was the ferry manufactured?

The ferry was proudly manufactured in the United States – in Somerset, MA.

Can I bring my bike?

Yes, there are facilities for standard 2-wheel bicycle storage on the ferry. Guest must be able to handle their own bicycles; crew cannot assist with the loading and unloading of bicycles. A maximum of 30 bicycles can be carried. We cannot accept recumbent, tandem, tricycles, bicycle carriages or segways. [The additional cost for bicycles is $1.00 one way.]

* A “Bikes Ride Free” promotion is in place during November and December of 2016, but these bicycles still need tickets / reservations to be allowed on the ferry.

Can the ferry accommodate guests with disabilities?

Yes, reasonable accommodations can be made for guests with disabilities.  The vessel is laid out in a manner that supports ADA needs. Please contact Customer Service department prior to planning your trip for additional information at 727-317-9885

Can strollers be taken on board?

Yes, strollers are easily accommodated and there is no additional fee.

Is there food service on the vessel? What amenities are offered?

Yes, there is limited food service which is revised and enhanced as guest tastes warrant.

Coffee, tea, soft drinks, and water are available.  Also, beer, wine and limited cocktails are available to guest who are of legal age and have a valid photo I.D.

Passengers are not allowed to bring their own alcohol onto the vessel. This is strictly forbidden.

Are there restrooms on the vessels?

Yes, the ferry is equipped with two “heads” (restrooms) on the main deck. One restroom supports ADA use.

Is smoking allowed on the ferry?

 No, there is no smoking on the ferry in any location at any time.

Is there outdoor seating?

Yes, the vessel is equipped with ample outside seating on the main and upper decks.

How long does it take to disembark all guests?

Five minutes is allowed to unload the vessel and another 10 minutes to load.  A total of 30 minutes is normally provided to “turn” the vessel which allows additional time to handle bicycles, luggage and prepare the vessel for the next departure.

All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

Is luggage allowed on the ferry?

Yes, two (2) hand-carry items (e.g. suit cases) and one (1) small personal item (e.g. purse or lap top) may be carried on board at no additional charge – provided:

  • The guest can carry on the items (in a single trip) and
  • The carry-on items are commercial luggage (duffle bag, backpack, suitcase)

What are examples of items that cannot be carried on?

Examples of items that cannot be carried on include (but are not limited to):

  • Coolers
  • Fish boxes
  • Trash bags
  • Dive tanks
  • Bee hives

Where is the carry-on luggage stored?

Carry-on luggage is stowed in dedicated luggage areas on the main and upper decks.  Guests may keep small personal items (e.g. purse, lap-top, small back pack) with them, but for safety reasons all other luggage must be kept in the storage areas.

What about firearms?

Firearms cannot be carried on board the vessel, except by law-enforcement personnel that are on duty or as otherwise permitted by state law.

What if I have hazardous materials?

Under no circumstance may any hazardous materials be brought onto the ferry as, or within, carry-on items.

Is WiFi access available?

Guests can utilize their own personal device to access their cellular network connection.

Can laptop computers be charged on board?

The ferry has limited A/C receptacles on board.  Access to these is available on a first-come, first serve basis, and is limited by one’s seat location on the ferry.

Where will the ferry dock at night?

The ferry will Home Port and overnight St. Petersburg.

How long does the Pilot Project run?

The Pilot Project runs from November 1, 2016 through April 30, 2017.  The ferry will operate seven days a week except for Holidays.  Please check the schedule on our website for the latest information.

What are the sailing times?

Please check the schedule & rates page for the most up-to-date schedule.

How long does the transit take?

The regular crossing time is scheduled at approximately 50 minutes.  Weather and traffic conditions can impact the transit time. All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

Are Children allowed on the ferry without adult supervision?

A person must be 15 or older to ride the ferry on their own.  Children ages 14 and under must be accompanied by an adult.  All guests, including children under 3, require a ticket to board the ferry

Can you ride the ferry roundtrip?

Yes, all guests will be asked to exit upon arrival, so that the crew can clean the vessel. Returning guests will line up to board the vessel on a first-come, first-served basis. Departing and returning tickets must be purchased separately, but may be purchased at any time from any ticketing platform.

Are additional sailing times planned?

Adjustments to the operating schedule are anticipated during the Pilot Project.  Please check our website for the latest information.

What landing sites are being used?

In St Pete the landing site is in the North Yacht basin, adjacent to the Vinoy and St. Petersburg Museum of History.  In Tampa the landing site is adjacent to the Tampa Convention Center.

Is there service on the weekends?

Yes, service is provided seven days a week, except Holidays.   Please check the schedule on our website for the latest information.

Will there be reserved seats?

No, but a guest can make a reservation and purchase a ticket for a specific sailing time on a specific date.

How many ferries will serve the route?

There is one vessel that will serve the route during the Pilot Project.

Is there a Commuter Pass?

Yes, there is a Commuter Value Pass program. This program allows a commuter to purchase a 20 ticket pass at 50% of the regular fare.

These are restricted tickets and can only be used once per sailing departure. This ensures that the commuter is not using their pass for other guests.

Can the ferry be booked for special events?

The ferry may be available for some special events.  Please contact our Guest Services department and watch our website for information.

Are Groups Allowed?

Yes, you can purchase up to 100 one-way tickets at a time through the website, for any regularly scheduled service trip.

Any purchase of 10 of more one-way tickets is eligible for a 10% group discount.

Do you accept credit cards?

Yes, we accept Visa and MasterCard. We do not accept American Express or Discover.

Where can tickets be purchased?

Single use tickets can be purchased at our ticketing windows at the ferry landing sites, online and via your mobile device through the FREE Cross-Bay Ferry app.

All guests must be ready for loading 15 – 20 minutes prior to departure. Ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

How does the Emergency Ride Program work?

Ferry riders who experience a workday illness, family crisis or other unscheduled emergency may be eligible for a free* (or low cost) ride home from work through the Emergency Ride Home (ERH) program offered by the Tampa Bay Area Regional Transportation Authority (TBARTA).

Call 800.998.RIDE (7433) for additional information on how you can take advantage of ERH, or visit http://tbarta.com/en/erh/commuter/emergency-ride-home to register**.

Once registered, you’ll receive information on how to use the program, along with your first ERH voucher. All you need for your emergency trip home is the completed voucher and a picture I.D. That’s all you have to do. And you can use the ERH Program up to four (4) times a year!

* Participants will have the first $100 of their taxi fare paid. Anything in excess of $100 will be billed to the participant.

** You must re-register for the ERH Program every year. Effective January 1, 2011, participants will receive up to four (4) emergency rides home per year.

FARE STRUCTURE

Adult fare                                                      $10.00

Youth fare                                                     $ 8.00

Children under three (3) years                                 Free

Ages 3 through 12.  Must be accompanied by an adult.  Proof of age and/or student I.D. may be required.

Groups (10-100)                                            10% discount

Commuter Value Pass (20 ticket pass)       $100 (Equates to 50% discount) * Restrictions apply

At the time of boarding, guests are required to present the ticket with the QR code (as opposed to the receipt) if the ticket was purchased online in advance.

Can I bring alcoholic beverages onboard?

No, but the ferry does offer a full service bar serving beer, wine and mixed drinks. Food service is available on-board as well as coffee, tea, soft drinks, water & other beverages. Alcoholic beverages purchased off site are not permitted onboard the ferry.

Is there parking at the St. Pete landing site?

Yes, there is ample parking adjacent to the ferry landing site at the North Yacht Basin, adjacent to the St. Petersburg Museum of History. In addition there is paid parking along Bayshore Drive.

The city operates a surface lot next to the terminal. Parking is free for ferry passengers for the day of your trip as part of a promotional program sponsored by the City of St. Petersburg. You can pick up a parking voucher at the Ferry Terminal at time of boarding. Vouchers are only available from Guest Service Agents 1 hour prior to boarding. This voucher must be displayed prominently on your dashboard. Please allow yourself the appropriate time need to find parking and retrieve your parking pass. Parking in the Beach Drive surface lot is first-come first-serve. The ferry does not provide any additional parking or valet services

The physical address for the ferry terminal is: 501 2nd Ave NE St Petersburg, FL 33701

Is there parking at the Tampa Convention Center?

Yes, there is ample paid parking near the Tampa Convention Center. Additionally, there is discounted parking at the surface parking lot immediately north of the Marriott Waterside on dates when there is not an event at Amalie Arena.  Ferry guests will be able to park one block from the ferry terminal and receive a $5 discount on the day they use the ferry.  Passengers can pick up a discount voucher when they board the ferry.

The physical address for the ferry terminal is: Tampa Convention Center, Tampa, FL 33602

What is Test the Waters?

Test the Waters is an introductory period at the beginning of the project where prospective ferry users will be introduced to various features and attributes of ferry service in general and the Pilot Project in specific. Please check the schedule on our website for the latest information.

Does the vessel run during periods of fog?

While the vessel is fully capable of running during fog, the Captain of the Port (U.S. Coast Guard) prevents all vessels from operating during periods of reduced visibility in Tampa Bay.  In these situations, any delays are outside of the ferry’s operating control.

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